Privacy Policy

1. Introduction

bestph ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all players who use the bestph online gaming platform at bestph.app. This Privacy Policy ("Policy") describes how bestph collects, uses, stores, shares, and protects personal information in connection with your use of the bestph website and all associated services, games, and features.

This Policy applies to all registered players, visitors, and any other individuals whose personal data is processed by bestph in connection with the operation of the platform. It should be read alongside the bestph Terms & Conditions, which govern the overall relationship between bestph and its players.

bestph operates in the Philippines and processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 ("DPA"), and its implementing rules and regulations. We are committed to upholding the rights of Filipino data subjects as provided under Philippine law.

2. Data Controller

For the purposes of this Privacy Policy, bestph acts as the data controller in respect of the personal data of its registered players and platform visitors. As data controller, bestph determines the purposes and means of processing your personal data.

If you have any questions about how bestph processes your personal data, or if you wish to exercise any of your data subject rights, you may contact the bestph Data Protection Officer (DPO) using the contact details provided in Section 16 of this Policy.

3. Data We Collect

bestph collects the following categories of personal data from players and platform users:

3.1 Identity and Registration Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (used to verify that you meet the 21+ age requirement);
• Gender (where voluntarily provided);
• Nationality and country of residence;
• Government-issued identification number (e.g., PhilSys ID, passport number, driver's license number).

3.2 Contact Data

• Email address;
• Mobile phone number (Philippine mobile number);
• Residential address in the Philippines (including barangay, city or municipality, province).

3.3 Financial and Transaction Data

• GCash account number or registered mobile number;
• PayMaya account details;
• Bank account details for BPI, BDO, or Metrobank transactions;
• Deposit and withdrawal history;
• Transaction amounts in Philippine Peso (PHP / ₱);
• Bonus and promotional credit history.

3.4 Technical and Usage Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Session duration and login timestamps;
• Pages visited and features used on the bestph platform;
• Game history, wagering activity, and betting patterns;
• Cookie identifiers and similar tracking data.

3.5 Communications Data

• Records of communications between you and bestph customer support;
• Feedback, complaints, and dispute records;
• Marketing preferences and communication opt-in or opt-out records.

3.6 KYC Verification Documents

• Copies of government-issued photo identification;
• Proof of address documents (e.g., utility bills, bank statements);
• Selfie or liveness verification images where required.

4. How We Collect Data

bestph collects personal data through the following means:

• Direct collection: Information you provide when registering your bestph account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically when you access and use the bestph platform, including through cookies, log files, and similar tracking technologies;
• Third-party sources: Identity verification data from KYC service providers, fraud prevention data from security partners, and payment confirmation data from GCash, PayMaya, BPI, BDO, and Metrobank;
• Publicly available sources: Information from public registries or databases where necessary for compliance or fraud prevention purposes.

5. How We Use Your Data

bestph uses your personal data for the following purposes:

Purpose	Description
Account Management	Creating and maintaining your bestph player account, verifying your identity, and managing your account settings and preferences.
Payment Processing	Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods in Philippine Peso (₱).
Legal Compliance	Meeting our obligations under Philippine law, including anti-money laundering (AML) requirements, KYC obligations, and gaming regulatory requirements.
Platform Security	Detecting and preventing fraud, unauthorized access, cheating, bonus abuse, and other prohibited activities on the bestph platform.
Customer Support	Responding to your inquiries, resolving disputes, and providing assistance with your bestph account.
Responsible Gaming	Monitoring gaming activity to identify potential problem gambling behavior and administering responsible gaming tools such as deposit limits and self-exclusion.
Marketing	Sending promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.
Platform Improvement	Analyzing usage patterns and player behavior to improve the bestph platform, optimize game offerings, and enhance the overall player experience.

6. Legal Basis for Processing

bestph processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable Philippine regulations:

• Contractual necessity: Processing required to fulfill our obligations under the bestph Terms & Conditions, including account management and payment processing;
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML obligations and gaming regulatory requirements;
• Legitimate interests: Processing necessary for bestph's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests;
• Consent: Processing based on your freely given, specific, and informed consent, including the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Data Sharing and Disclosure

7.1 Service Providers

bestph shares personal data with trusted third-party service providers who assist in operating the platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, fraud detection and security services, customer support platform providers, and data hosting and cloud infrastructure providers. All service providers are contractually required to process personal data only on bestph's instructions and to maintain appropriate security measures.

7.2 Regulatory and Legal Disclosure

bestph may disclose your personal data to Philippine regulatory authorities, law enforcement agencies, courts, or other government bodies where required or permitted by applicable law. This includes disclosures required under the Anti-Money Laundering Act (AMLA), gaming regulations, and court orders.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of bestph's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that may result.

7.4 No Sale of Personal Data

bestph does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Any sharing of personal data is limited to what is strictly necessary for the purposes described in this Policy.

8. International Data Transfers

Some of bestph's service providers may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to that afforded under Philippine law, bestph will implement appropriate safeguards to ensure that your personal data remains protected. These safeguards may include contractual clauses approved by the National Privacy Commission of the Philippines or other recognized transfer mechanisms.

By using the bestph platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described above.

9. Data Retention

bestph retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulation. In general, bestph applies the following retention periods:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements;
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, as required under Philippine financial regulations;
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction;
• Customer support records: Retained for a minimum of three (3) years from the date of the interaction;
• Marketing preferences: Retained until you withdraw consent or request deletion, subject to any overriding legal retention obligations.

Upon expiry of the applicable retention period, bestph will securely delete or anonymize your personal data in accordance with its data disposal procedures.

10. Cookies and Tracking Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device when you visit the bestph platform. They allow bestph to recognize your device, remember your preferences, and collect information about how you use the platform. bestph also uses similar technologies such as web beacons, pixel tags, and local storage objects.

10.2 Types of Cookies Used

• Essential cookies: Required for the bestph platform to function correctly. These include session cookies that maintain your login state and security cookies that protect against fraud. These cannot be disabled;
• Functional cookies: Remember your preferences such as language settings and display options to provide a more personalized experience;
• Analytics cookies: Collect anonymized information about how players use the bestph platform, helping us identify areas for improvement;
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of bestph's marketing campaigns. These are only placed with your consent.

10.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the bestph platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

11. Your Data Subject Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by bestph:

• Right to be informed: The right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy;
• Right of access: The right to request a copy of the personal data bestph holds about you;
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another data controller where technically feasible;
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact the bestph Data Protection Officer using the contact details in Section 16. bestph will respond to all valid requests within thirty (30) days of receipt, in accordance with the requirements of the Data Privacy Act.

12. Children's Privacy

The bestph platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. bestph does not knowingly collect personal data from individuals under the age of 21. If bestph becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, all data will be deleted, and any balances will be forfeited.

If you are a parent or guardian and believe that your child has registered on the bestph platform, please contact bestph support immediately so that appropriate action can be taken.

13. Security Measures

bestph implements a comprehensive range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the bestph platform;
• Encryption of sensitive data at rest, including financial information and KYC documents;
• Role-based access controls limiting access to personal data to authorized personnel only;
• Regular security audits and vulnerability assessments of the bestph platform;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Staff training on data protection obligations and security best practices;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While bestph takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your bestph login credentials and for notifying bestph immediately if you suspect any unauthorized access to your account.

14. Third-Party Links

The bestph platform may contain links to third-party websites or services. This Privacy Policy applies solely to the bestph platform and does not cover the privacy practices of any third-party websites. bestph is not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

15. Changes to This Privacy Policy

bestph reserves the right to update or amend this Privacy Policy at any time. Where changes are material, bestph will notify registered players by email or through a prominent notice on the platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will be revised to reflect the date of the most recent changes.

Your continued use of the bestph platform following the publication of any amendments to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the amended Policy, you must cease using the platform and may request account closure.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by bestph, please contact our Data Protection Officer:

bestph Data Protection Officer
Email: [email protected]
General Support: [email protected]

bestph aims to respond to all data subject requests and privacy-related inquiries within thirty (30) calendar days of receipt. If you are not satisfied with bestph's response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

This Privacy Policy was last reviewed and updated on January 1, 2026. All previous versions of the bestph Privacy Policy are superseded by this document.